JENISYS

Loading...
99.9% Uptime Guarantee

We Don't Just Build.
We Ensure Your Business Never Stops.

You've invested in great software. Now, protect that investment. Our round-the-clock support and proactive maintenance keep your systems running flawlessly, so you can focus on growing your business without worrying about downtime.

Why Proper Support Isn't Optional

Don't let technical issues and security risks derail your business growth.

The Risk of Waiting:

Revenue Loss: Every minute of system downtime costs you money.

Security Threats: Outdated software and unpatched vulnerabilities are an open invitation for a data breach.

Productivity Dips: Manual troubleshooting and frequent bugs slow your team down.

The Jenisys Advantage:

Proactive Monitoring: We catch issues before they impact your business.

Guaranteed Reliability: We ensure your systems are always up-to-date and secure.

Peace of Mind: You get a dedicated team of experts ready to help 24/7.

What We Cover

We provide comprehensive support for all your technical needs.

24/7 Technical Support

Our experts are available around the clock to assist you whenever you need it.

Bug Fixes & Troubleshooting

Quick resolution of issues to minimize downtime and disruption.

Performance Optimization

We continuously monitor and tune your systems for peak performance and speed.

Security Patching

We regularly apply security updates and run vulnerability assessments to protect your data.

System Monitoring

Our proactive monitoring with real-time alerts ensures we know about issues the moment they arise.

Software Updates

We keep your platforms current with the latest features and security fixes.

Backup & Recovery

We implement automated backups and disaster recovery plans to safeguard your business.

Integration Support

Seamless third-party software integration and maintenance.

Your Free Maintenance Period

Every project we build includes complimentary maintenance and support for a period of 6 months to 1 year. This ensures a seamless transition and gives you time to fully experience the value we provide.

Included with Every Project

6 Months to 1 Year Free

Based on your service type and project complexity, we provide comprehensive maintenance at no additional cost. After the free period, we'll discuss a customized paid maintenance plan that fits your ongoing needs.

Bug fixes and patches

Immediate resolution of any issues that arise

Security updates

Regular security patches and vulnerability fixes

Performance monitoring

Continuous monitoring to ensure optimal performance

Technical support

Direct access to our development team

What Happens After?

As your free maintenance period concludes, we'll work with you to create a tailored support plan that matches your business needs and budget.

Custom pricing based on your requirements
Flexible support levels and response times
No surprises - transparent pricing discussion

Long-term Support Plans

After your free maintenance period, choose enterprise-level support

Premium Support

Enterprise

Custom
Response time:1 hour
Support hours:24/7
SLA:99.9% uptime
Dedicated manager
Real-time monitoring
Custom SLA
Emergency hotline
Quarterly business reviews

Our Support Process

We make support simple, efficient, and reliable.

01

Onboarding & Audit

We perform a comprehensive assessment to understand your systems and set up our monitoring

02

24/7 Monitoring

We continuously monitor your systems with real-time alerts

03

Ongoing Maintenance

We handle regular updates, patches, and optimizations

04

Emergency Response

When a critical issue arises, we take immediate action to resolve it

Trusted by Industry Leaders

"Jenisys saved us during a critical system failure at 2 AM. Their response was immediate and professional."
SC
Sarah Chen
CTO, TechFlow Inc
"Three years of partnership with Jenisys. Zero major incidents. Their proactive approach is unmatched."
MR
Michael Rodriguez
IT Director, DataSync Solutions

Why Choose Jenisys

Lightning Fast Response

Average response time under 15 minutes for critical issues

Expert Team

Certified professionals, not chatbots or outsourced support

Proactive Approach

We prevent problems before they impact your business

Industry Expertise

Deep knowledge across various sectors and technologies

Don't wait for problems to occur

Get proactive support that keeps your business running smoothly and securely.

Frequently Asked Questions